About this role
We are hiring Reservations Specialists to support customers with booking requests, schedule changes, account questions, and general travel-related assistance. This phone-based position involves guiding customers through available options, entering reservation details, and ensuring accurate documentation. Previous travel industry experience is not required, as training will be provided.
What you will do
- Handle incoming reservation and service calls
- Assist customers with new and existing bookings
- Review dates, availability, and scheduling options
- Make changes to customer accounts and reservations
- Enter notes and booking details into the system
- Answer questions about available services
- Help customers determine the appropriate next step
- Transfer or escalate requests that require additional assistance
What you need
- Communicate clearly and professionally
- Enjoy helping customers over the phone
- Comfortable using a computer throughout the day
- Ability to type and enter information accurately
- Dependable and able to maintain a consistent schedule
- Learn new software and procedures quickly
- At least 18 years old
Nice to have
- Experience in hospitality, reservations, hotels, travel, customer service, retail, sales, front desk, office support, or call center environments
Sparta never charges candidates a fee. We will never ask you for payment, bank details, or personal documents over text or a messaging app. If something looks off,
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Sparta