Customer Service Associate

About this role

Sparta Networking is hiring Customer Service Associates for an on-site inbound phone role in the travel and hospitality industry. This position focuses on helping customers with reservations, scheduling, account questions, and general service needs, with paid training provided and no prior experience required.

What you will do

• Answer incoming customer calls
• Assist with reservations and scheduling
• Provide clear information about services and options
• Update customer accounts and document calls
• Help resolve routine questions and concerns
• Follow established procedures and service guidelines
• Escalate more complex issues when needed
• Maintain dependable attendance and professional communication

What you need

• Strong communication and listening skills
• Comfortable speaking with customers by phone
• Basic computer and data-entry skills
• Reliable, organized, and detail-oriented
• Able to learn new systems and procedures
• Must be at least 18 years old

Nice to have

• Experience in customer service, hospitality, retail, sales, reservations, office support, or a call center