About this role
Sparta Networking is hiring Customer Relations Representatives for an on-site role in the travel and hospitality industry. You'll assist customers by phone with reservations, scheduling, account updates, and general questions. Paid training is provided and no previous travel industry experience is required.
What you will do
- Take incoming calls from customers
- Help with reservations, scheduling, and account-related requests
- Answer questions about services and available options
- Review customer information and make necessary updates
- Enter notes and maintain accurate records in the system
- Work through routine customer concerns and questions
- Provide clear information about policies and next steps
- Refer issues to another department when additional assistance is needed
- Maintain a professional and friendly approach with customers
- Coordinate with supervisors and team members throughout the day
What you need
- Clear and professional communication skills
- Comfortable speaking with customers over the phone
- Good listening and problem-solving ability
- Basic computer and typing skills
- Able to learn new systems and procedures
- Reliable attendance and punctuality
- Good attention to detail
- Able to stay organized in a busy environment
- Comfortable working independently and with a team
- Must be at least 18 years old
Nice to have
- Previous experience in customer service, retail, hospitality, reservations, office support, sales, or a call center
Sparta never charges candidates a fee. We will never ask you for payment, bank details, or personal documents over text or a messaging app. If something looks off,
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Sparta