About this role
Sparta Networking is seeking Customer Service Associates for a full-time, on-site inbound phone support role in the travel and hospitality industry. You'll assist customers with reservations, scheduling, account questions, and general service needs with flexible shift options and paid training provided.
What you will do
- Answer incoming customer calls
- Assist with reservations, scheduling changes, and account questions
- Provide accurate information about services and available options
- Review customer concerns and help determine the appropriate solution
- Update customer records and document conversations
- Follow established procedures and service guidelines
- Route more involved issues to the appropriate department when needed
- Maintain professional and courteous communication
- Work with team members and supervisors to support daily customer volume
- Maintain reliable attendance for your assigned schedule
What you need
- Strong communication and listening skills
- Comfortable speaking with customers by phone
- Basic computer and data-entry skills
- Ability to learn new software and procedures
- Dependable and punctual
- Organized with good attention to detail
- Able to handle customer questions in a calm and professional manner
- Comfortable working independently and as part of a team
- Must be at least 18 years old
Nice to have
- Experience in customer service, hospitality, retail, reservations, sales, office support, or a call center
Sparta never charges candidates a fee. We will never ask you for payment, bank details, or personal documents over text or a messaging app. If something looks off,
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Sparta