About this role
We are hiring customer-focused representatives to assist callers with reservations, scheduling, account updates, and general travel-related questions. Paid training is provided, and previous travel experience is not required. Multiple schedule options available.
What you will do
- Answer incoming calls and assist customers with questions or service requests
- Help with reservations, scheduling changes, and account information
- Review customer concerns and provide clear, accurate solutions
- Explain policies, services, and next steps
- Enter notes and update customer information in the system
- Transfer or escalate issues that require additional support
- Follow established procedures while maintaining a professional approach
- Work with supervisors and team members to manage daily call volume
- Maintain dependable attendance and arrive ready for each scheduled shift
What you need
- Clear and professional phone communication
- Comfortable working with customers in a call-based environment
- Basic computer, typing, and data-entry skills
- Ability to learn new software and follow instructions
- Strong listening and problem-solving skills
- Patient, dependable, and detail-oriented
- Able to work independently and as part of a team
- Must be at least 18 years old
Nice to have
- Experience in customer service, hospitality, retail, sales, office support, or a call center
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