About this role
Sparta Networking is hiring Inbound Customer Support Specialists for an on-site role in the travel and hospitality industry. You'll assist customers with reservations, scheduling, account questions, and travel-related concerns while maintaining a professional and helpful demeanor. Paid training is provided and no previous travel industry experience is required.
What you will do
- Respond to incoming customer calls in a friendly and professional manner
- Assist customers with reservations, scheduling, and general account questions
- Explain available services, policies, and next steps clearly
- Research customer concerns and work toward accurate resolution
- Document calls, update customer records, and enter information into internal systems
- Follow company procedures while delivering a positive customer experience
- Escalate complex issues to the appropriate team when necessary
- Maintain dependable attendance and arrive prepared for each scheduled shift
- Work closely with supervisors and team members to support daily call volume
What you need
- Strong verbal communication and active-listening skills
- Helpful, patient, and professional approach to customer service
- Comfortable communicating with customers by phone
- Basic computer and data-entry skills
- Ability to learn new systems and follow established procedures
- Strong attention to detail and problem-solving skills
- Dependable, punctual, and able to maintain a consistent work schedule
- Ability to work independently while contributing to a team environment
- Must be at least 18 years old
Nice to have
- Customer service, call center, sales, hospitality, retail, or office experience
Sparta never charges candidates a fee. We will never ask you for payment, bank details, or personal documents over text or a messaging app. If something looks off,
read our scam guidance.
Sparta