About this role
Patient Services Representative position at a dental office in Miami, FL offering per diem, flexible shifts at $16/hour. The role serves as a key point of contact for patients, handling phone calls, appointment scheduling, check-in, and front desk support in a patient-focused environment.
What you will do
- Greet patients warmly and professionally upon arrival and dismissal
- Answer incoming phone calls and respond to patient inquiries
- Schedule, confirm, and maintain patient appointments
- Follow up on missed appointments and cancellations
- Assist with patient check-in and front desk documentation
- Post charges and payments to patient accounts
- Check and return voicemail messages daily
- Maintain a clean, organized, and welcoming reception area
- Support office staff and management with additional administrative tasks as needed
- Provide excellent customer service while communicating clearly and professionally with patients and team members
What you need
- High school diploma or GED
- Experience answering telephones in a professional setting
- Strong customer service and communication skills
Nice to have
- Experience in a dental, medical, or other healthcare office
- Familiarity with insurance plans, including HMO and PPO
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